TERMS OF SERVICE

Effective Date: 1 January 2025

  1. Acceptance of These Terms By accessing or using www.defensiv-x.com (the “Site”), placing an order, or using any products or services provided by DefensivX (“DefensivX”, “we”, “our”, or “us”), you (“you”, “your”, or the “Customer”) agree to be bound by these Terms of Service (the “Terms”). If you do not agree with these Terms, you may not use the Site or our Services.

  2. About DefensivX DefensivX is a trading name of DEFENSIVX MOBILE PHONES & ACCESSORIES TRADING L.L.C, a limited liability company incorporated in Dubai, United Arab Emirates, under Trade License No. 1453546 and having its registered office at 2501‑01, The Exchange Tower, Business Bay, Dubai, UAE (the “Company”). Throughout these Terms, “Products” refers to DefensivX‑branded phone cases, screen protectors, accessories, and any other items offered for sale on the Site.

  3. Eligibility & Account Registration You must be at least 18 years old and legally capable of entering into binding contracts to purchase Products. You agree to provide accurate, complete, and current information when creating an account and to keep such information up to date.

  4. Orders & Contract Formation (a) Order Acceptance — Your order constitutes an offer to purchase Products. A contract is formed only when we email you a written order confirmation. (b) Right to Decline — We reserve the right to refuse or cancel any order for any reason, including stock shortages, payment issues, or suspected fraud.

  5. Pricing, Taxes & Payment All prices are quoted in United Arab Emirates dirhams (AED) and exclude shipping fees and any import duties or taxes that may be levied by jurisdictions outside the UAE. DefensivX is not currently registered for UAE value‑added tax (VAT); should this status change we will update these Terms accordingly. We accept major credit/debit cards and other electronic payment methods as displayed at checkout through our secure payment gateway (e.g., Stripe). We do not accept Cash on Delivery (COD). You authorize us to charge the full order amount, including shipping fees, to your selected payment method.

  6. Shipping & Delivery (a) Service Area — We currently ship within the United Arab Emirates. International delivery options may be offered at checkout. (b) International Duties & Taxes — International customers are responsible for any import duties, taxes, customs‑clearance fees, or other charges levied by the destination country. (c) Dispatch Times — Orders are usually dispatched within 1–2 business days after confirmation. Delivery times quoted are estimates only. (d) Risk of Loss — Risk in the Products passes to you upon delivery to the address you provide.

  7. Returns, Exchanges & Refunds (a) Statutory Rights — Nothing in these Terms limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection (as amended). (b) Defective or Incorrect Items — If your Product is defective or not as described, notify us within 7 days of receipt. We will, at our option, repair, replace, or refund the Product at no cost to you. (c) Change‑of‑Mind Returns — Unopened, unused Products may be returned within 14 days of delivery for a full refund, less original shipping fees. Return shipping costs are your responsibility. (d) Return Procedure — Contact support@defensiv-x.com for a Return Merchandise Authorization (RMA) and follow the instructions provided.

  8. Limited Warranty We warrant that DefensivX Products will be free from material defects in workmanship and materials for 12 months from the date of purchase. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modifications. Your sole remedy and our entire liability under this warranty is repair, replacement, or refund, at our discretion. This warranty does not affect your statutory rights.

  9. Intellectual Property All content on the Site—including text, graphics, logos, product names, and proprietary technologies such as Klar‑Guard™ and Stoss‑Guard™—is owned by or licensed to DefensivX and is protected by UAE and international intellectual‑property laws. You may not use, reproduce, or modify any content without our prior written permission.

  10. User Content You may post reviews or comments provided they are not illegal, defamatory, or infringing. By posting, you grant DefensivX a non‑exclusive, royalty‑free, worldwide license to use, reproduce, and display such content in connection with the Site and our marketing.

  11. Prohibited Uses You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to interfere with the Site’s security or proper functioning; (c) resell Products without our written consent; or (d) violate any applicable laws, including UAE Federal Decree‑Law No. 14 of 2023 on Commerce through Modern Technological Means.

  12. Disclaimer of Warranties Except as expressly stated, the Site, Services, and Products are provided “as is” and “as available.” We disclaim all other warranties, express or implied, to the fullest extent permitted by law.

  13. Limitation of Liability To the maximum extent permitted by law, DefensivX shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Site, Products, or these Terms. Our total liability for any claim shall not exceed the total amount paid by you for the relevant Products.

  14. Indemnification You agree to indemnify and hold harmless DefensivX, its directors, employees, and agents from any claims arising from your misuse of the Site or breach of these Terms.

  15. Governing Law & Dispute Resolution These Terms and any disputes shall be governed by and construed in accordance with the laws of the United Arab Emirates. The Dubai Courts shall have exclusive jurisdiction, without prejudice to any mandatory consumer‑protection venue rights.

  16. Amendments We may modify these Terms at any time. Changes take effect when posted on the Site. Continued use of the Site after changes constitutes acceptance.

  17. Severability If any provision is held invalid, the remainder shall remain in full force and effect.

  18. Contact Us For questions, complaints, or legal notices, please email support@defensiv-x.com or write to: Legal Department, DefensivX, 2501‑01, The Exchange Tower, Business Bay, Dubai, UAE. A customer‑service phone number will be added to this page once available.