Effective Date: 1/1/2025

DefensivX (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with our products.

1. Information We Collect

  • Personal Information: Name, email address, phone number, shipping/billing addresses, and payment details.
  • Technical Information: IP address, browser type, device details, and website usage data.
  • Transaction Information: Purchase history, order details, and payment verification.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze site traffic.

2. How We Use Your Information

We use the collected information to:

  • Process orders and provide customer support
  • Improve website functionality and user experience
  • Send promotional emails (only with your consent)
  • Ensure security and prevent fraudulent activities
  • Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

  • Payment processors for secure transactions
  • Shipping partners for order fulfillment
  • Legal authorities if required by law
  • Third-party service providers for analytics and marketing

4. Data Security

We implement advanced security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure, and we encourage users to take necessary precautions.

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing communications
  • Disable cookies through your browser settings

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Legal Basis for Processing (For EU Customers)

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). You have the right to request access, correction, deletion, and restriction of your personal data.

8. Do Not Track Signals

We do not respond to Do Not Track (DNT) signals from web browsers as there is no industry standard for compliance.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated effective date.

11. Contact Us

For any questions regarding this Privacy Policy, please contact us at support@defensiv-x.com

Terms of Service

Effective Date: 1/1/2025

These Terms of Service (“Terms”) govern your use of the DefensivX website and services. By accessing or using our website, you agree to be bound by these Terms.

1. Use of Website

  • You must be at least 18 years old or have parental consent to use our services.
  • You agree not to use our website for any illegal or unauthorized activities.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

2. Orders and Payments

  • By placing an order, you agree to provide accurate and complete payment and shipping details.
  • We reserve the right to refuse or cancel orders due to fraud, pricing errors, or product unavailability.
  • Prices are subject to change without prior notice.

3. Returns and Refunds

Our return and refund policy is outlined separately. Please review it before making a purchase.

4. Product Availability and Pricing Disclaimer

We reserve the right to modify or discontinue any product at any time without prior notice. Prices are subject to change without obligation to honor previous pricing.

5. Intellectual Property

All content, including logos, product designs, and website materials, is the property of DefensivX. Unauthorized use, reproduction, or distribution is strictly prohibited.

6. Warranty Disclaimer

DefensivX products are covered by a limited warranty against defects in material and workmanship for a period of [insert duration] from the original purchase date. This warranty does not cover normal wear and tear, misuse, or unauthorized modifications.

7. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of the UAE.

8. User Conduct and Prohibited Activities

You agree not to use our website for any unlawful purposes, including but not limited to:

  • Unauthorized resale of products
  • Fraudulent transactions
  • Attempts to interfere with our website’s functionality (e.g., hacking, data scraping, or abusive behavior)

9. Limitation of Liability

  • We strive for accuracy but do not guarantee that all website content is error-free.
  • DefensivX is not liable for any direct, indirect, or incidental damages arising from your use of our products or services.

10. Indemnification

You agree to indemnify and hold DefensivX harmless from any claims, damages, or expenses arising from your misuse of our products or violation of these Terms.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website constitutes acceptance of any changes.

12. Contact Information

For any inquiries regarding these Terms, please contact us at: support@defensiv-x.com